Airline ticket and service agents


Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Job duties

  • This group performs some or all of the following duties:
  • Airline passenger and ticket agents
  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
  • Airline baggage agents
  • Trace lost, delayed or misdirected baggage for customers.
  • Airline cargo agents
  • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  • Trace lost or misdirected cargo and maintain shipping and other records.
  • Airline reservation agents
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • Provide information on airline passengers and process mileage points.
  • Airline station agents
  • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  • Relay operational messages to operations control and downline stations
  • Perform duties of ticket, baggage and cargo agents.
  • Airline load planners
  • Calculate load weights for compartments of aircraft using charts and computers
  • Plan load to distribute and balance cargo.

Job titles

  • client service representative – airline
  • passenger service representative
  • airline cargo agent
  • station agent – airline
  • airline baggage agent
  • load planner, airline
  • ticket agent, airline
  • baggage tracer – airline
  • counter services agent – airline
  • customer service agent – airline
  • passenger agent, airline
  • reservation agent, airline